Operational performance measurement : increasing total productivity

Operational Performance Measurement: Increasing Total Productivity presents a new integrated theory of performance measurement, including a never-before-published measurement model that is applicable to any business activity. The theory also explains the human and technical requirements a measurement system must satisfy to be truly effective. Implementation of these non-financial, or operational, performance measures will significantly improve any company's bottom line.
Content: 1. Why Measure Performance? --
2. What Is Measurement? --
3. Measuring Production Processes --
4. Operational Requirements for Effective Measurement Systems --
5. Determining What to Measure --
6. Implementing Performance Measures --
7. Analyzing and Interpreting Measures --
8. Using Performance Measures Effectively --
9. Insuring Your Measures are Showing an Accurate Picture --
App. A. What Some Leading Companies are Measuring --
App. B. Implementing Manufacturing Performance Measures --
A Case Study --
App. C. Implementing a Formal Selling Process and Performance Measures in a Sales Organization / Joe Vavricka and Barry Trailer --
App. D. Global Warming? / Donald J. Wheeler --
App. E. Measuring an Inventory Transaction Reporting Process.
Abstract: Operational Performance Measurement: Increasing Total Productivity presents a new integrated theory of performance measurement, including a never-before-published measurement model that is applicable to any business activity. The theory also explains the human and technical requirements a measurement system must satisfy to be truly effective. Implementation of these non-financial, or operational, performance measures will significantly improve any company's bottom line